Refund policy

Returns & Refunds

 


1. Eligibility for Returns

  • Product received is damaged

  • Product received is defective

  • Incorrect product delivered

2. Return Request Timeline

  • Requests must be raised within 48 hours of delivery

  • Requests beyond this period may not be accepted

3. Return Process

  • Contact us at support@livepure.com

  • Share your order details and product images

  • Our team will review and respond within 24–48 hours

4. Refund Process

  • Refunds are processed after verification

  • Credited to the original payment method

  • Timeline: 5–7 working days

5. Non-Returnable Cases

  • Opened or used products (unless defective)

  • Change of mind or personal preference

  • Damage due to improper handling after delivery

6. Cancellation Policy

  • Orders can be cancelled before dispatch
  • Once shipped, orders cannot be cancelled