Refund policy

Returns & Refunds

 

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1. Eligibility for Returns

• Product received is damaged
  

• Product received is defective
  

• Incorrect product delivered
  

2. Return Request Timeline

• Requests must be raised within 48 hours of delivery
  

• Requests beyond this period may not be accepted
  

3. Return Process

• Contact us at support@livepure.com
  

• Share your order details and product images
  

• Our team will review and respond within 24–48 hours
  
  

4. Refund Process

• Refunds are processed after verification
  

• Credited to the original payment method
  

• Timeline: 5–7 working days
  

5. Non-Returnable Cases

• Opened or used products (unless defective)
  

• Change of mind or personal preference
  

• Damage due to improper handling after delivery
  

6. Cancellation Policy

• Orders can be cancelled before dispatch
  
• Once shipped, orders cannot be cancelled