Return & Refunds Policies

1. Eligibility for Returns

  • Product received is damaged
  • Product received is defective
  • Incorrect product delivered

2. Return Request Timeline

  • Requests must be raised within 48 hours of delivery
  • Requests beyond this period may not be accepted

3. Return Process

  • Contact us at support@livepure.com
  • Share your order details and product images
  • Our team will review and respond within 24–48 hours


4. Refund Process

  • Refunds are processed after verification
  • Credited to the original payment method
  • Timeline: 5–7 working days

5. Non-Returnable Cases

  • Opened or used products (unless defective)
  • Change of mind or personal preference
  • Damage due to improper handling after delivery

6. Cancellation Policy

  • Orders can be cancelled before dispatch
  • Once shipped, orders cannot be cancelled

Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

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